Returns And Refund Policy

Dubaiflora.com Return Policy

Return Policy

We strive to ensure your satisfaction with every purchase made on Dubaiflora.com. Please review our return policy carefully to understand your options and obligations regarding returns.

30-Day Return Policy

Dubaiflora.com offers a 30-day return policy from the date of receipt for most items. However, please note that perishable items such as flowers or cakes are not eligible for returns.

Eligibility Criteria

To qualify for a return, the item must be in its original condition, unused, unworn, with tags intact, and in its original packaging. Additionally, you must provide a receipt or proof of purchase.

Initiating a Return

To initiate a return, please contact us at info@dubaiflora.com. Once your return request is approved, you will receive a return shipping label and instructions for returning the item. Please note that returns sent without prior authorization will not be accepted.

Return Address

Returns should be sent to the following address:

Deira Dubai, Dubai, DU, United Arab Emirates.

Damages and Issues

Please inspect your order upon receipt. If the item is defective, damaged, or incorrect, please contact us immediately so that we can address the issue promptly.

Non-Returnable Items

Certain items cannot be returned, including perishable goods, custom products, personal care items, hazardous materials, flammable liquids, gases, sale items, and gift cards.

Exchanges

If you wish to exchange an item, the fastest way is to initiate a return for the original item and place a separate order for the new item.

European Union 3-Day Cooling Off Period

Customers residing in the European Union have the right to cancel or return their order within 3 days of receipt, without providing a reason. The item must meet the same eligibility criteria mentioned above.

Refunds

Once we receive and inspect your return, we will notify you of the approval status. If approved, refunds will be processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process the refund.

For any questions or assistance regarding returns, please contact us at info@dubaiflora.com. We're here to help!

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